DELIVERY INFORMATION
AURELLE BOUTIQUE Special Package
Every Aurelle Boutique order is gift-wrapped free of charge in our signature packaging: a quality box, wrap or fabric bag, protected with tissue and crinkle paper and finished with a personalised gift card. Add your card message in the notes at checkout.
DOMESTIC SHIPPING
Aurelle Boutique orders are sold and shipped by Taza Group Pty Ltd (ABN 80 687 041 774) trading as Aurelle, 397 Chapel Street, South Yarra VIC 3141.
We aim to dispatch in-stock orders within 1 to 2 business days. Custom and made-to-order items take longer, and we will tell you the expected timeframe before you order. We ship with Australia Post or another reputable courier and email you a tracking number as soon as your order is on its way.
Delivery Times & cost
Standard shipping within Australia is a flat $12 per order, and free on orders of $150 or more. The delivery cost and options for your order are always shown at checkout before you pay, and that is the amount you will be charged.
Delivery times depend on your location and the courier's service, and are usually longer for regional and remote areas. Your tracking link shows the latest estimate. Delivery dates are estimates rather than guarantees: carrier delays, weather and peak periods can affect them, and we will let you know if your order is held up.
Large items such as furniture may need a specialist courier. Where that applies, we will contact you to arrange delivery and confirm any cost before dispatch.
Lost, Late or Damaged Parcels
If your parcel hasn't arrived, arrives damaged, or an item is missing, contact us at info@aurelles.com.au or (03) 4422 4668 with your order number. We will follow it up with the courier, and if the goods are lost or damaged before they reach you, we will send a replacement or give you a refund. Your rights under the Australian Consumer Law, including the guarantee that goods will be delivered, are not affected by this policy.
Couriers may leave your parcel in a safe place at the delivery address unless a signature is required. If you need special delivery instructions, please email us straight after ordering. We can also deliver to PO Boxes and Australia Post Parcel Lockers, except for large items.
International Orders
We can ship many Boutique items overseas. Please email info@aurelles.com.au before ordering so we can confirm availability, the delivery cost and the timeframe for your country. International customers are responsible for any import duties or taxes charged by their country.
Frequently asked questions
