TERMS & CONDITIONS
GENERAL TERMS & CONDITIONS
1. Introduction
1.1 The conditions of use of the AURELLE CAFE & RESTAURANT website and online services ("Sites") include these Terms and Conditions, our Privacy Policy, and any other terms and conditions that appear on or are linked to the Sites ("Terms"). These Terms govern your use of, and access to, the Sites.
2. Aurelle Terms
2.1 General
These are the terms and conditions governing the use of this website. The website is available for your use only on the condition that you agree to these Terms. By accessing or using the website, you agree to be bound by these Terms.
2.2 Quality
We endeavour to ensure that all products, food items and services provided by Aurelle are of satisfactory quality. Product descriptions, images and information on this website are provided for identification and information purposes only.
2.3 Packaging
Where products are shipped or delivered, we aim to use appropriate and environmentally responsible packaging wherever practicable.
2.4 Complaints
You should inspect any goods delivered to you upon receipt. If you believe goods are faulty, damaged or not as ordered, please notify us as soon as reasonably practicable. Nothing in these Terms limits your rights under the Australian Consumer Law.
2.5 About These Terms
These Terms and our Privacy Policy govern your access to and use of this website. Aurelle may revise these Terms at any time. Your continued use of the website following any changes constitutes acceptance of those changes.
3. Use of the Site
3.1 The Site and its contents are protected by copyright, trade mark and other intellectual property laws. These rights are owned by AURELLE CAFE & RESTAURANT, operated by TAZA GROUP PTY LTD, or by third parties who have authorised their use.
3.2 You must not reproduce, distribute, modify, publish or otherwise use any content from the Site without our prior written consent, except as permitted by law.
3.3 The Site may contain registered trade marks and other protected marks. You must not use these marks without the owner's consent.
3.4 The Site may contain links to third-party websites. These links are provided for convenience only and do not imply endorsement by Aurelle. Accessing third-party websites is at your own risk.
3.5 You must not misuse this Site and may only use it for lawful purposes.
4. Cookies
4.1 Cookies are small pieces of information stored on your device when you access online content. Our Privacy Policy explains how we use cookies. Disabling cookies may affect the functionality of the Site.
5. Liability
5.1 To the maximum extent permitted by law, Aurelle makes no representations or warranties regarding the operation of the Site or the accuracy of its content.
5.2 To the extent permitted by law, Aurelle is not liable for any direct, indirect, incidental or consequential loss arising from the use of the Site.
5.3 You use the Site at your own risk.
5.4 The Site and its content are provided on an "as is" basis. We do not guarantee that the Site will always be available, secure or free from errors or viruses.
5.5 Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot be excluded under the Australian Consumer Law or other applicable legislation.
6. Force Majeure
6.1 Aurelle will not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond its reasonable control, including natural disasters, fire, flood, power outages, telecommunications failures, government actions, labour disputes, pandemics, transport disruptions or other force majeure events.
7. Catering and Event Services
7.1 All catering and event bookings are subject to availability and confirmation by Aurelle.
7.2 Final guest numbers, menu selections and dietary requirements must be provided by the date specified by Aurelle.
7.3 While Aurelle will make reasonable efforts to accommodate dietary requirements and allergies, we cannot guarantee that any food item will be completely free from allergens due to shared preparation and cooking environments.
7.4 Deposits paid for catering or event bookings may be non-refundable unless otherwise agreed in writing.
7.5 Cancellation fees may apply to catering and event bookings depending on the timing of the cancellation.
7.6 Aurelle reserves the right to make reasonable substitutions to menu items where ingredients become unavailable, provided a comparable alternative is offered.
7.7 Delivery and service times for catering orders are estimates only. Aurelle will not be liable for delays caused by circumstances beyond its reasonable control.
7.8 The client is responsible for notifying Aurelle of any dietary requirements, allergies or special requests before the event.
8. Updates and Termination
8.1 Aurelle may amend these Terms at any time. Continued use of the Site constitutes acceptance of any amended Terms.
8.2 Aurelle may suspend or terminate access to the Site at any time without notice where a user breaches these Terms or where reasonably necessary.
9. Jurisdiction
9.1 These Terms are governed by the laws of Victoria, Australia.
9.2 Any disputes arising in connection with these Terms shall be subject to the non-exclusive jurisdiction of the courts of Victoria, Australia.
Contact Us
AURELLE CAFE & RESTAURANT
397 Chapel Street
South Yarra VIC 3141
Australia
Email: info@aurelles.com.au
ONLINE SHOPPING TERMS & CONDITIONS
1. Orders
1.1 By placing an order through the Aurelle website, you make an offer to purchase the products selected in your order.
1.2 All orders are subject to acceptance and availability.
1.3 Aurelle reserves the right to refuse or cancel any order and will provide a refund where payment has already been received.
2. Prices and Payment
2.1 All prices are displayed in Australian Dollars (AUD) and include GST where applicable.
2.2 Payment must be received in full before products are prepared, dispatched or delivered.
2.3 Aurelle reserves the right to amend prices at any time without notice.
3. Product Availability
3.1 Products may occasionally become unavailable.
3.2 If a product is unavailable after an order has been placed, Aurelle may provide a substitute, partial fulfilment or refund.
4. Delivery and Collection
4.1 Delivery times are estimates only and may vary due to traffic, weather, supplier delays or other circumstances beyond our control.
4.2 Customers are responsible for providing accurate delivery and contact information.
4.3 Risk in the goods passes to the customer upon delivery or collection.
5. Catering Orders
5.1 Catering orders may require advance notice and payment of a deposit.
5.2 Final numbers and dietary requirements must be provided by the date specified by Aurelle.
5.3 Cancellation fees may apply to catering orders depending on the timing of cancellation.
6. Allergies and Dietary Requirements
6.1 Customers must notify Aurelle of any allergies or dietary requirements when placing an order.
6.2 While reasonable care is taken during food preparation, Aurelle cannot guarantee that any product is completely free from allergens.
7. Returns and Refunds
7.1 Refunds and returns are provided in accordance with the Australian Consumer Law.
7.2 Perishable food products cannot be returned due to change of mind.
7.3 If products are faulty, damaged or not as ordered, customers should contact Aurelle as soon as reasonably practicable.
8. Limitation of Liability
8.1 Nothing in these Terms excludes any rights available under the Australian Consumer Law.
8.2 To the maximum extent permitted by law, Aurelle will not be liable for indirect or consequential loss arising from the use of products purchased through the website.
9. Governing Law
9.1 These Terms are governed by the laws of Victoria, Australia.